Release Notes

Release Notes

Version 2.4

August 30, 2021

Enhancements:
- Upgraded AI version 4.03 mlt:
  We have upgraded to 4.03 mlt version of ai engine which will hanlde the queries without adding the keyphrases and gives more accurate response.
- Enhanced Analytics:
  We have enhanced the analytics dashboard with more keys and new UI, which will provide the user interactions with the bot in more detail such as Ai Accuracy, Total messages, sessions, users, feedback, livechat redirections, interactions on various channels, etc.

analyse_dashboard

New Features:
- Conversational Analytics: The Conversational Analytics shows overall statistics of the AI Engine and what is happening on the bot in a graphical manner, which includes all the answered & unanswered utterances, FAQs, Smalltalks, Clicks, Intents, etc. This will contain all the unique counts of the messages based on the category of the utterances (Eg; FAQs, Smalltalks, Intents, etc.), you can expand the total messages to see the category of utterances and their respective unique counts.

conversational_analytics

Version 2.3

September 17, 2020

Enhancements:
- Spotter Upgrade:
  We have upgraded the spotter version to 1.12mlt which will support/respond articles(ie; a, an, the, etc.) based utterances.
- Enable feedback for templates:
  The feedback option is enabled for the templates (ie; Button template, Similar suggestions, Related Queries, etc.) as well.
- FreshChat Customization:
  In the FreshChat we are sending the user's email Id and user id along with the chat transcript to the agent.
New Features:
- Chat History:
  We have enabled the chat history option to show the previous conversations in which the user has interacted with the bot. You can enable chat history from Workspace Settings -> Enable Chat History

Version 2.2

June 27, 2020

Enhancements:
- Analytics Enhancements:
  In analytics tab we are now showing following details:
  - LiveChat(Human Fallback) Redirections:
    It will show the number of users who had chosen to chat with the live human agent.
  - Feedback Count:
    It will show the total number of positive & negative feedback to know how many users have liked/disliked the bot response.
  - Top Intents:
    It will show the total number of top intents that are invoked through the bot.
- Filter queries with message type:
  Now you can filter out the queries by selecting one of the following options in the message type filter:
  - Manual Chat: To view the queries which are asked to the human agent by the user.
  - Postback: To view the queries which are selected from any template or suggestion (eg; Similar queries, Related FAQs, Button template, etc.)
  - Text: To view the queries which are asked by typing in the input box.
  - Voice: To view the queries which are asked by the user through voice.
- Export Customers List:
  To keep the record of users who have interacted with the bot, we have enabled the export option to export the users list. On click of export, a CSV file of users will be downloaded for the selected date range and user type (ie; anonymous & registered).
- Load Default Generic Keyphrases:
  We are also loading the default generic keyphrases which are mostly needed for the bot to process the user's query correctly.
- Minor UI changes to persist the pages in Keyphrases/Acronyms/Smalltalks
- Minor Bug Fixes

Version 2.1

May 6, 2020

Enhancements:
- Keyphrases with split view
  Enabled quick keyphrases to reduce the effort of going to the 'Manage Keyphrases' tab while editing/adding the faqs to add/update the keyphrases. Now it will be done on the same page simultaneously.
- Showing FAQ Id:
  Showing faq id for every faq to get the faq id and use it in the payload.
- Showing No. of variants:
  Showing number of variants that are added for a faq question.
- Persist the page:
  To avoid remembering the page number where you were working, we have done minor UI changes to persist the last working page.
- Security related fixes
- Minor Bug Fixes

Version 2.0

April 6, 2020

New Features:
- WhatsApp
  Today, more than 1.5 billion people in over 180 countries use WhatsApp to stay in touch with friends and family anytime and anywhere. Businesses all over the world have already been using WhatsApp informally to communicate with customers, whether about product enquiries or transactional updates.
  - WhatsApp by Gupshup:
    Gupshup is a messaging services company with primary operations. Gupshup enables businesses to build engaging conversational experiences.
    To configure WhatsApp for your bot, please refer Managing WhatsApp by Gupshup
  - WhatsApp by Nexmo:
    Nexmo provides innovative cloud communication APIs that enable applications and enterprises connect to their customers via voice and SMS.
    To configure WhatsApp for your bot, please refer Managing WhatsApp by Nexmo
- Display Intuitive help text for the web SDK bot
  We have enabled a feature to display intuitive help text for the web SDK bot so that if the user loads the page it will ask for the help. It will also help the bot to be recognized on the website.

help_text

Enhancements:
- Avoid duplicate FAQs and keyphrases
- WebSDK loading performance improvements
- Minor bug fixes

Version 1.9

December 13, 2019

New Features:
- Bot Background URL
  Customers can see how the bot will look on their website by pasting their website's URL in "Bot Background URL" of the theme section in web SDK settings.
- Triniti.ai Support Bot
  We have enabled the "Triniti.ai Support Bot" so that we can serve better to the customers. With the help of Triniti.ai support bot, customers can get the answer to their queries on the same page where they are working.
  The Triniti.ai support bot will be able to answer the queries related to the Triniti.ai platform.
Enhancements:
- Add Keyphrases
  The option of adding keyphrase is now have become more convenient. Customers can add the keyphrase directly from FAQs without going to the manage keyphrase section in two ways:
  - Select & Save to keyphrase:
    The words which customer wants to save as a keyphrase for that simply select those words and click on the tooltip 'save to keyphrase'. It will add those words as a keyphrase in the manage keyphrases section.
  - Configure Keyphrases:
    The second option is to configure the keyphrases. Customers can click on the 'Configure keyphrases' that will be shown on the top of each FAQ, which keyphrase they want to save. It will take you to the manage keyphrases section to add the keyphrase.
- Minor bug fixes.

Version 1.8

November 25, 2019

New Features:
- Web SDK channel settings (Customize websdk):
  - Enable/Disable input field:
    Customers can choose either text input or clickable input by enabling or disabling the input field.
    If the customer wants that user has no need to type any text, but only by clinking & selecting the options, get their response then they can disable the input field.
  - Enable/Disable Feedback:
    Customers can add the feedback option to their bot as well by enabling the feedback option from the web SDK channel settings so that users can give the feedback for received response.
  - Quick links:
    Customers can add most common FAQs or features of their services as Quick links from web SDK settings so that users can check directly those features by clicking on the quick links suggestions.
Enhancements:
- Workspace creation wizard
  Step1: Enter workspace name and select country Step2: Select workspace type and domain Step3: Choose your plan Step4: Choose FAQs import option (optional)

Version 1.7

November 08, 2019

Enhancements:
- Slack channel supported now.
  Now the customers can interact with their bot through the Slack channel as well.
  To configure Slack for your bot, please refer Managing Slack
- Renamed FAQ module as KNOWLEDGEBASE
- AI version has been upgraded, Please click here to get the AI upgrade process
- Default acronyms added.
- UI and readability improvements.
- Analytics UI improvements:
- Now the queries asked by users on the bot will be shown automatically without clicking on any button.
- Customer can expand large response data by clicking on show more option
- Minor bug fixes.

Version 1.6

October 13, 2019

Enhancements:
- Line & Telegram channel supported now.
  Now the customer can interact with their bot through the Line and Telegram channel as well.

Line	Telegram
Please refer Managing Line	Please refer Managing Telegram

Minor UI enhancements & bug fixes.

Version 1.5

September 07, 2019

Enhancements:
- UI standardisation.
  The UI of Triniti.ai workspaces has been standardized.
- Minor UI Bug Fixes.

Version 1.4

September 07, 2019

New Features:
- Blocked keyphrases option
  User can add Blocked keyphrase from faqs -> View keyphrases -> Blocked keyphrases by adding the respective message and the keyphrase
  So that users will see the respective message when the user tries any of the blocked keyphrases.
  To know more please refer Adding blocked keyphrases
- Small talk variation support
  Customers can give variants for small talk also the same like as FAQ. They need to enable the Smalltalk paraphrasing support from workspace setting --> under COGNITIVEQNA
Enhancements:
- Keyphrases clean up option
  Customers can clean up the Keyphrases permanently. So a fresh setup of keyphrases is generated during the next train.
- Analytics queries with location information
  Customers can see the location of the queries which have been asked by the user on the bot in analytics.

Version 1.3

September 01, 2019

Enhancements:
- Minor bug fixes.

Version 1.2

August 16, 2019

New Features:
- Capturing contact details (email id) for anonymous users:
  Customers are optionally prompted to enter their contact details (email id) when launching the bot. This feature can be enabled by ' Ask user information on bot launch' toggle option in WebSDK channel settings. Conversations are tagged with the email id in the Self Learning report.
- Dynamic responses for Congnitive QnA via Conversational Workflows
- Customers can configure conversational workflows to be triggered for faq responses. Conversational workflows enable multi-step conversations via an intuitive WYSWYG editor.
- Zendesk Supported for fallback to Human Agent Zendesk is supported to fall back to human agents. This can be enabled in Setting -> General tab -> CUSTOMER SUPPORT section. In case CongnitiveQnA can't answer a defined ( Setting -> General -> Number of failed comprehension ) number of questions in a user session, the user is connected to the human agent with the same channel. Post interaction with the human agent the user can continue interacting with the bot. The ability to raise a support ticket on Zendesk is part of an upcoming release.
  To configure zendesk for your bot, please refer Manage fallback to human agent
Enhancements:
- Customer Last Access Location
  The user's last accessed location is now accessible at the user's profile.
- Incremental Import for FAQ import
  The ability to incrementally import FAQs is now enabled. In case all FAQs need to be imported do delete all FAQs and import them again